What is the delivery time?

The time to delivery for your order's can vary between 1 (main cities) to 3 (remote areas) working days depending on your location.

How do I track my order?

Once your order ships, you will receive an email that includes tracking information. Alternatively, you can find your order details and track your order on our website, by following the steps below:

If you placed an order while signed in to your account, you can track its status through your account:

1. Navigate to ‘My Orders’ in the My Account menu.
2. Search for the relevant order.
3. Check the current order status.

If you don't have a Tefal/Moulinex Account (you placed an order as a guest)

Please contact our Customer Support Team.

What Should I Do If I Receive the Wrong Item?

If you have received an incorrect item, please contact our Customer Support Team. We will resolve the issue as quickly as possible.

What Should I Do If an Item Is Missing from My Order?

If one or more items are missing from your order, please contact our Customer Support Team. immediately. We will investigate the issue and assist you promptly.

What Happens If I Miss the Delivery of My Order?

Delivery outcomes depend on the carrier’s policy. Typically, if you miss a delivery:

1. Your delivery will be rescheduled for the next business day.
2. Your order may be delivered to a nearby pick-up location.

In all cases, the carrier will leave you a digital or physical note with the delivery details and next steps.

What Delivery Options Are Available?

We offer delivery to your home or work address. You can specify your preferred delivery address either in My Account or during the checkout process.

How Long Does Shipping Take and How Much Does It Cost?

1. Delivery Time: Orders are delivered within 1 (main cities) to 3 (remote areas) business days after order confirmation.
2. Shipping Cost: 30 SAR per order.
3. Free Shipping: Available for orders totaling 350 SAR or more.

Please Note: Unexpected delays with our delivery partners may occasionally impact shipping times.

Which Carrier Will Deliver My Order?

Your order will be delivered by Aramex, our trusted delivery partner.

For any inquiries regarding the shipment or tracking of your order, please contact our Customer Support Team or refer to the tracking details provided in your shipping confirmation email.