You can return or exchange any item within 7 days of receiving your order as long as Items are in their original condition and packaging, including all accessories and tags.

How can I return my product?

Please contact our Customer Support team using the details provided on our Contact Page https://www.tefal.sa/en/contact

Please ensure the following conditions are met:

1. Returns are made within 7 days of delivery.
2. Items are in their original condition and packaging, including all accessories and tags.
3. In case of returning products purchased bundled (whether as discounted prices or free promotional item) all bundle products must be returned together.

We cannot accept items that are incomplete, damaged, or missing their original packaging.

Who Covers Return Shipping Costs?

Customers are responsible for return shipping costs unless the product has a manufacturing defect or does not meet the described ordered product (e.g. different model or color/different specs).

Can I Exchange My Product(s)?

Yes, we do offer an exchange service. If you would like a different item, we kindly ask that you request an exchange by contacting our Customer Support team using the details provided on our Contact Page https://www.tefal.sa/en/contact

You can return or exchange any item within 7 days of receiving your order. Once the returned item reaches our warehouse, it may take up to 15 business days for your refund to be processed and reflected in your account.

Refunds and Shipping Costs

Will I Receive a Refund on the Shipping Cost in Case of a Return?

1. Customers are responsible for return shipping costs unless the product has a manufacturing defect or does not meet the described ordered product (e.g. different model or color/different specs).
2. For partial returns, the shipping cost will not be refunded.

What Should I Do If I Haven’t Received My Refund Yet?

Refunds can take up to 15 business days from the moment your returned parcel is shipped back to our warehouse.

If your refund is not visible after this period:

1. Please check with your bank or payment provider for updates.
2. If the issue persists, contact our Customer Service Team for further assistance.

When Will I Receive My Refund After Returning an Item or Order?

The refund process involves the following steps:

1. Return Transit to Warehouse
   1. It typically takes up to 5 business days for the returned parcel to reach our warehouse.
2. Parcel Scanning
   1. Once the return is received and scanned at our warehouse, the refund process is automatically triggered.
3. Refund Processing Time
   1. Refunds generally take 8 to 10 business days after the parcel has been scanned to reflect in your bank account.
   2. Refunds are processed using the same payment method you used when placing the order.
   3. If order placed via Cash on delivery payment method refund will be done through a bank transfer.
4. Checking Your Refund Status
   1. For the latest updates, we recommend checking your bank account directly.
   2. If you paid by credit card, either no funds will have been deducted, or the reserved amount will be released back to your account.